ABOUT US
Creative Solutions from a Broad Perspective
Hello!
As EnPOS, we are Turkey’s leading domestic retail technology company. Today, we are pleased to introduce you our company that develops technology solutions and sales automation software for all sectors in the field of software, hardware and services with our 30 years of experience…
In addition to the solutions we offer with our strong R&D team, superior quality certificates and qualified human resources, we produce new generation payment systems and cash registers for the retail sector.
As a result of the values we create, we maintain our sustainable growth and continue to lead the sector with our innovative technology solutions that are trusted, preferred for their competitive power, and sensitive to the environment and people.
Everything You Need in a Retail System for Your Business is in EnPOS!
Why EnPOS
We help your business grow and excel in the competitive retail business environment.
- Industry Leader
- 30 Years of Experience
- Domestic R&D Power
- Innovative and State-of-the-Art Hardware and Software
- Domestic Production
- Project Based Working
- Special Study on Current Legislation
- Quality Technical Team and Service Network
EnPOS develops, manufactures and provides after-sales services and trainings by using 100% local human resources to develop and produce products and software solutions in accordance with laws, regulations and decrees for the retail retail sector.
Our company is in this scope;
From software to hardware, from industrial design to production of its products, it strives to achieve company and department targets in a team spirit, based on the “Total Quality Philosophy”.
It takes measures to improve performance by reviewing business processes through the self-assessment process.
It takes actions to improve service quality with its expert teams in line with the feedback and demands from its customers.
THE HIGHEST QUALITY STANDARDS FROM SOFTWARE TO HARDWARE
Our Quality Policy
INFRASTRUCTURE DEVELOPED IN LINE WITH INTERNATIONAL STANDARDS
Business Continuity Policy
As EnPOS, which works Customer Oriented, our main priorities are to document, certify and continuously improve the current versions of ISO 22301 – Business Continuity Management and ISO 10002 – Customer Satisfaction Management System international standards in a way to fulfill the requirements of these standards.
In order to fully fulfill the Legal Legislation, Contract and Customer requirements, it is among our principles to achieve the standards in each service process and to carry out the necessary work with process managers and process employees to improve the service processes.
Our main goal is to ensure the satisfaction of our customers by effectively evaluating their requests, suggestions and feedback.
To document, certify and continuously improve our information security management system to fulfill the requirements of ISO 27001 – Information Security Management System standard,
- To fulfill legal and regulatory requirements, to meet our contractual obligations and to ensure information security requirements arising from our corporate responsibilities towards internal and external stakeholders,
- To ensure the continuity of Confidentiality, Integrity and Accessibility, which are the three basic elements of the information security management system, by addressing information security within the framework of risk management in all activities carried out,
- Confidentiality: Restricting the viewing of the content of the information to only those persons who are authorized to view the information/data.
- Integrity: The ability to detect unauthorized or accidental alteration, deletion, or additions or deletions of information and to guarantee detectability.
- Accessibility: The readiness of information for use whenever it is needed.
- Managing information assets, determining the security values, needs and risks of assets, developing and implementing controls for security risks,
- Reducing the impact of information security threats on business continuity and contributing to continuity,
- To have the competence to quickly intervene in information security incidents that may occur and minimize the impact of the incident
- To raise awareness by providing information security management trainings to all personnel
Information Security Policy
Service Security Policy
As EnPOS, in order to provide the best service to our customers, a Service Management Policy has been prepared and implemented in order to achieve the standards in each service process and improve the service processes in order to fulfill the requirements of ISO 20000-1:2018 standard.
Documentation, certification and continuous improvement of our Quality Management System to fulfill the requirements of the current version of the ISO 9001 standard are among our main priorities.
In our Service Management Policy;
As EnPOS, in order to provide the best service to our customers, a Service Management Policy has been prepared and implemented in order to achieve the standards in each service process and improve the service processes in order to fulfill the requirements of ISO 20000-1:2018 standard.
Documentation, certification and continuous improvement of our Quality Management System to fulfill the requirements of the current version of the ISO 9001 standard are among our main priorities.
In our Service Management Policy;
- With the Accessibility Process, it is aimed to optimize EnPOS service infrastructure, service actions and service support organization and to create an optimum level of availability that will meet EnPOS’s operational targets.
- With the Call (Incident) Management Process, it is aimed to achieve the best possible service quality level and to resolve the calls within the periods determined by the Turkish Revenue Administration guidelines and regulations.
- With the Change Management Process, it is aimed to carry out all changes regarding the service infrastructure of the institutions and EnPOS in an efficient and fast manner by using standard methods and procedures, to minimize the user calls that may arise as a result of the change, to ensure that the ongoing service quality is not reduced due to the increased workload, to control the changes and prevent them from creating a negative impact and to improve organizational operations as a result of the change.
- In the event of an interruption in the services provided through the Business Continuity Process, measures are taken and infrastructure works are carried out in line with the objectives of making the service available again within predetermined periods and increasing the business continuity of the services provided by EnPOS.
- The Capacity Management Process focuses on the management of the components (personnel + IT) that make up the infrastructure of EnPOS, and in the event of a shortage in available resources, necessary measures are taken to ensure that service requirements are met.
- With the Configuration and Inventory Management Process, it is aimed to keep under control all resources and equipment under responsibility (for EnPOS and the institutions it serves) and all configuration items needed within the service processes.
- With the Problem Management Process, it is aimed to minimize the negative impact of incidents and problems caused by errors in the institutions that EnPOS serves or within its own IT infrastructure and to prevent recurrence of incidents related to these errors.
- The Information Security Management Process aims to ensure the confidentiality, accessibility and integrity of information in all service operations.
- The Version Management Process aims to monitor all software versions in use and update them in line with related processes, ensuring that the correct versions are used in units and customers, and managing mass updates.
- With the Business Relationship Management Process, it is aimed to establish and maintain good relations with EnPOS customers by understanding their business and needs.
- With the Supplier Management Process, it is ensured that the goods and service needs of the units are met from domestic and foreign markets at the most favorable prices within the framework of the desired quantity, quality and conditions in line with the principles of efficiency, profitability, sustainability and change.
- With the New or Changed Services Management Process, it is ensured that the changes that may occur in the services and the new services to be opened are accessible, understandable and manageable in terms of cost and service quality.
Plans are made for the training needs that will arise as a result of changing existing services or opening a new service, and these trainings are provided to the relevant personnel.
Service evaluations and improvements are analyzed through verbal and written feedback from customers, short market inquiries and surveys, and service changes are realized by taking into account human, technical infrastructure, information and financial resource requirements.
EnPOS prepares the necessary policies, procedures, processes and instructions to ensure that EnPOS TSM and B2B platforms, which enable electronic data transfer between EnPOS, its customers and Turkish Revenue Administration, provide uninterrupted and high quality service, and to ensure the continuity of the efficiency and productivity of its customers, and performs the necessary controls in terms of continuity.