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Merdivenkoy Dist.Nur St. No:1/1 Business Istanbul Plaza A Block Floor:3 Room:22 34732 Kadikoy/IST
0216 348 27 10

About EnPOS

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Leader with innovative technology solutions

EnPOS, creating technology solutions for all sectors in software and hardware, preserving sustainable growth as a result of values created with in-house R&D and human resources, trusted, preferred with competitive power, continues to lead the industry with innovative and environment & people sensitive technology solutions

Continued

Established in 1995, EnPOS has been serving in many fields of activity such as payment systems, sales, campaigns, CRM and security. With 25 years of experience, EnPOS coordinates every phase from software to hardware, from industrial design to production in-house

The  journey of New Generation ECR, began in 2012, with the General Communique No:69, of the Law No.3100 which obliges the VAT taxpayers to use an Electronic Cash Register (ECR). From the very beginning of this journey on, EnPOS started a new R&D process and received its first financial approval document in July 2015 as a result of successful work. Thereby, it became the first company that received the approval for the Computer-Connected Next Generation ECR.

In order to fulfill all the requirements of the legislation, EnPOS has obtained six different quality certificates established a TSM (Trusted Service Manager) center and received the Payment Cards Data Security Standard Certificate (PCI-DSS).

Each and every step, from hardware to software, from industrial design to production, is being executed with in-house power. The capacity of the production facility is at a level to produce 11.000 computer-connected cash registers per month in one shift, and the production is carried out in accordance to the international standards and rules.

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Quality Policy
The Most Advanced Quality Standards From Software to Hardware

EnPOS develops, produces and provides after-sales services and training for 100% domestic human resources, product and software solutions that comply with laws, regulations and decrees.

Continued

Within our Service Management Policy;

  • It is aimed to optimize the EnPOS service infrastructure, service missions and service support organization regarding the Accessibility Process, and to create an optimum level of usability that will meet the activity objectives of EnPOS.
  • With the Call (Event) Management Process, it is aimed to reach the best possible service quality level and to resolve the calls within the periods determined by the IOP guidelines and regulations.
  • Ensuring that all the changes regarding the service infrastructure of the institutions and EnPOS that are served with the Change Management Process are carried out efficiently and quickly with the use of standard methods and procedures, ensuring that the ongoing service quality is not reduced due to the increased workload, it is aimed to prevent the changes from being controlled and have a negative impact and to improve the organizational operations as a result of the change.
  • In case of any interruption in the services provided with the Business Continuity Process, measures are taken and infrastructure works are carried out in line with the objectives of making the service reusable within predetermined periods and increasing the business continuity of the services provided by EnPOS.
  • With the Capacity Management Process, the focus is on the management of the components (personnel + computing) that form the infrastructure of EnPOS, when there is a shortage of available resources, necessary precautions have been taken to ensure that service requirements remain affordable.
    With the Configuration and Inventory Management Process, it is aimed to keep all the resources and equipment under responsibility (for EnPOS and the institutions it serves) and all the configuration items needed in the service processes under control.
  • With the Problem Management Process, it is aimed to minimize the negative impact of the events and problems caused by errors and prevent the recurrence of these errors in the institutions served by EnPOS or within its own IT infrastructure.
  • With the Information Security Management Process, it is aimed to ensure the confidentiality, accessibility and integrity of information in all service processes.
  • With the Version Management Process, it is aimed to monitor all the software versions in use and update them depending on the related processes, and to use the correct versions in units and customers, and to manage batch updates.
  • With the Business Relations Management Process, it is aimed to establish and maintain good relations with them by understanding the business and needs of EnPOS customers.
  • With the Supplier Management Process, it was ensured that the goods and services needs of the units were met from the domestic and foreign markets at the most affordable prices, in line with the principles of efficiency, profitability, sustainability and change, in the desired quantity, quality and conditions.
  • With the Management Process of New or Changed Services, changes that may occur in the services and the services to be opened are provided to be accessible, understandable, and manageable in cost and service quality.
  • Planning is made regarding the training needs that will arise as a result of changing existing services or opening a new service and these trainings are given to the relevant personnel.
  • Service evaluations and improvements are analyzed through verbal and written feedback from customers, short market inquiries and surveys, and service changes are ensured by taking into account human, technical infrastructure, information and financial resource requirements.
  • EnPOS prepares the necessary policies, procedures, processes and instructions to ensure the uninterrupted and high quality service of EnPOS TSM and B2B platforms, which provide electronic data transfer with the customers of IOP, and to ensure the continuity of the efficiency and productivity of the customers, and performs the necessary controls in terms of continuity.
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BUSINESS SUSTAINABILITY POLICY
Improved Infrastructure within the framework of international standards

To document the current versions of ISO 22301 – Business Continuity Management and ISO 10002 – Customer Satisfaction

Continued

Management System international standards as a Customer Focused employee to fulfill the requirements of these standards, Certification and continuous improvement are among our main priorities.

It is among our principles to carry out the necessary work with process officers and process employees in order to meet the standards in each service process and to improve the service processes in order to fulfill the Legal Legislation, Contract and Customer requirements.

Although we have not experienced any important events that could cause disruption in the past, we take the lessons from bad experiences and take measures to ensure that our company will not be severely affected by an unforeseen event through the Business Continuity Management System (ISYS) we have created.

Our main goal is to ensure the satisfaction of our customers by evaluating their demands, suggestions and feedback effectively.

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Information Security Policy

To document and continuously improve our information security management system to meet the requirements of ISO 27001 – Information Security Management System standard,

Continued

  • To fulfill the legal and related legislative requirements, to meet our obligations arising from agreements and to provide information security requirements arising from our corporate responsibilities towards internal and external stakeholders,
  • In all activities carried out; To ensure the continuity of Privacy, Integrity and Accessibility, which are the three basic elements of the information security management system, by addressing information security within the framework of risk management,
  • Confidentiality: The display of the content of the information is restricted to access by only those who are allowed to view the information / data.
  • Integrity: It is the ability to detect unauthorized or accidental modification, deletion or additions and deletions of the information and to guarantee the detectability.
  • Accessibility: Information is ready to be used whenever it is needed.
  • Managing information assets, determining the security values, needs and risks of assets, developing and implementing controls for security risks,
  • To reduce the impact of information security threats in business continuity and contribute to continuity,
  • To have the competence to quickly respond to information security incidents that may occur and to minimize the impact of the event.
  • To raise awareness by giving information security management trainings to all staff
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Service Management Policy

As EnPOS, in order to provide the best service to our customers, a Service Management Policy has been prepared and implemented in order to meet the requirements of the ISO 20000–1: 2018 standard

Continued

and to improve the service processes. Documenting, documenting and continuous improvement of our Quality Management System to meet the requirements of the current version of ISO 9001 standard are among our main priorities.

Our company in this context

  • It strives to achieve company and department targets within the team spirit, based on the total Quality philosophy, from software to hardware, from the industrial design to the production of its products.
  • It takes performance-enhancing measures by reviewing business processes with a self-assessment process.
  • In line with its continuous improvement approach, it aims to offer its customers products that combine high performance, durability, reliability and energy saving, using the latest technology and which are suitable for the differences of our people.
  • It adopts a customer satisfaction-oriented approach by working towards ensuring the continuity of service quality and continuously improving the service quality with its expert staff.
  • It takes actions in order to increase the service quality with its expert teams in line with the feedbacks and requests from its customers.